- Are your products safe to use?
Yes. Our products are manufactured using body-safe materials and are designed for personal wellness purposes. All products are intended for external use only and should be used according to the instructions provided with the product.
If irritation or discomfort occurs, discontinue use immediately.
- Is there an age restriction to purchase from this website?
Yes. Products available on this website are intended only for individuals aged 21 years and above. By placing an order, you confirm that you meet the minimum legal age requirement.
- Will my order be shipped discreetly?
Yes. We understand the importance of privacy.
All orders are shipped in plain, unbranded packaging with no product descriptions or identifying details related to the contents of the package.
Shipping labels also use neutral sender information.
- What will appear on my bank statement?
Depending on the payment gateway used, your payment may appear under a neutral billing descriptor that does not explicitly reference the nature of the products purchased.
- How long does delivery take?
Estimated delivery timelines are:
Metro Cities: 2–4 business days
Tier 2 & Tier 3 Cities: 3–6 business days
Remote Locations: 5–8 business days
Delivery times may vary depending on courier partner availability and external circumstances.
- Do you ship across India?
Yes. We currently ship to most serviceable locations across India through trusted courier partners.
Delivery availability depends on the serviceability of your postal code.
- How can I track my order?
Once your order has been shipped, you will receive a tracking number and tracking link via email or SMS that allows you to monitor the delivery status of your package.
- What if I receive a damaged or defective product?
If you receive a damaged, defective, or incorrect product, please contact our support team within 48 hours of delivery.
You may be required to provide:
Order number
Photos or videos of the issue
Description of the problem
After verification, we will arrange a replacement or appropriate resolution.
- Do your products come with a warranty?
Yes. We offer a 100-Day Manufacturing Defect Guarantee from the date of delivery.
If a product develops a manufacturing defect within 100 days, customers may request a repair or replacement, subject to verification.
- What does the 100-day guarantee cover?
The guarantee covers defects in materials or workmanship under normal use.
It does not cover:
Physical damage
Damage caused by misuse or improper handling
Unauthorized repairs or modifications
Normal wear and tear
- Can I return a product if I change my mind?
Due to hygiene and safety reasons, products cannot be returned once the seal or packaging has been opened.
Returns may only be accepted in cases of verified manufacturing defects or shipping damage.
- Can I cancel my order?
Orders may be cancelled before they are shipped. Once the order has been dispatched, cancellation may no longer be possible.
Customers may contact support for assistance with cancellation requests.
- What payment methods do you accept?
We accept multiple secure payment methods including:
Credit cards
Debit cards
UPI
Net banking
Other payment options available at checkout
All payments are processed through secure third-party payment gateways.
- Is my personal information safe?
Yes. We follow reasonable security practices and procedures in accordance with the Information Technology Act, 2000 and applicable rules to protect your personal information.
For more details, please refer to our Privacy Policy.
- What if my order cannot be delivered?
If delivery cannot be completed due to incorrect address details, customer unavailability, or courier service limitations, the package may be returned to the warehouse.
Additional shipping charges may apply for re-dispatch.
- Do you test products before shipping?
Products undergo quality checks before dispatch to ensure proper packaging and functionality. However, if any issue occurs during transit, customers should contact support for assistance.
- Who should I contact for support?
For any questions regarding orders, shipping, replacements, or policies, customers may contact our customer support team using the contact details provided on the website.