Refund and Returns Policy

Last Updated: 12-02-2026

Thank you for shopping with us. Due to the intimate nature of our products, we maintain strict hygiene standards. Please review our return and refund policy carefully before making a purchase.

  1. General Policy

For hygiene and safety reasons, most products sold on this website are not eligible for return once the packaging has been opened.

However, we are committed to ensuring product quality and customer satisfaction. Returns or replacements may be considered under specific conditions described below.

  1. Eligible Cases for Replacement or Refund

A replacement or refund may be approved in the following cases:

Product received is damaged during shipping

Product received is defective or not functioning

Incorrect product delivered

Manufacturing defect covered under the 100-Day Manufacturing Defect Guarantee

In such cases, customers must contact our support team within 48 hours of delivery.

  1. Non-Returnable Products

The following items are not eligible for return or exchange:

Products with opened or broken seals

Products that have been used or tampered with

Products damaged due to misuse or improper handling

Items purchased during clearance or promotional sales, unless defective

This policy ensures product hygiene and safety for all customers.

  1. 100-Day Manufacturing Defect Guarantee

We offer a 100-day manufacturing defect guarantee from the date of delivery.

If a product develops a manufacturing defect within 100 days, customers may request a repair or replacement after verification.

This guarantee does not cover:

Physical damage

Water damage (unless the product is specifically waterproof)

Damage caused by misuse or accidents

Normal wear and tear

Unauthorized repairs or modifications

Our support team may request photos, videos, or additional information to verify the issue.

  1. Return Process

To initiate a return or replacement request, please contact our support team with the following details:

Order number

Proof of purchase

Description of the issue

Photos or videos of the product (if applicable)

Our team will review the request and provide instructions for the next steps.

  1. Refund Process

If a refund is approved:

Refunds will be processed to the original payment method

Processing times may vary depending on the payment provider

Shipping charges (if applicable) may not be refundable unless the error was on our part

  1. Cancellation Policy

Orders may be cancelled before they are shipped. Once the order has been dispatched, cancellation may not be possible.

  1. Contact Support

For return, refund, or replacement requests, please contact our customer support team using the contact details provided on our website.